This site uses cookies. To find out more, see our Cookies Policy

Relocation Specialist - Fort Chaplin Park in Washington, DC at The Franklin Johnston Group

Date Posted: 3/20/2018

Job Snapshot

Job Description

Relocation Specialist
POSITION: Relocation Specialist
REPORTS TO: Resident Relations Manager
POSITION SUMMARY: Relocation Specialist must maintain high-level professional communication skills and acts as an intermediary with management, residents and contractors. You will inform, support, provide assistance, and report information to help the residents understand the process, expectations and or difficulties. Also must be able to troubleshoot and resolves problems, travel if necessary to give assistance, and have excellent social and interpersonal skills.
Relocation/Renovation Process Responsibilities:
  • Creates and maintains consistent communication channels both verbal and written between several parties (residents, management, and contractors).
  • Monitoring and respond to emails/phone calls, and reporting information from contractor, management and residents.
  • Making sure the start date of renovation is accurate.
  • Ability to maintain clear and concise data regarding renovation timelines
  • Must be able to update, create and maintain outlook calendars with all renovation timelines
  • Required to send 120, 90, 60 and 30 day notices to residents prior to renovation starting.
  • Have resident meetings prior to renovation to address any concerns or issues.
  • Follow-up with residents to ensure packing has started at required intervals
  • Ensure Guest Suites are prepared, inspected and ready for temporary occupancy
  • Strong interpersonal, oral and written communication skills
  • Must be organized, detail oriented and have good time management skills
  • Ability to work week-ends and evenings as needed
  • Ability to multi-task and work in a busy environment
Candidates will be required to pass a criminal background investigation and a drug screening.
The Franklin Johnston Group is an equal employment opportunity company.